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Include ticket type when listing multiple tickets

Related products:Freshdesk
  • June 29, 2012
  • 1 reply
  • 8 views
A
Apprentice
Hi,

When displaying a list of tickets based on the left hand filter tool, it would be very useful if we could see the "type" value against each ticket. Currently it is limited to its status and priority.

It might be useful to develop this as an option within the ticket fields settings, to let the admin choose which fields appear in the ticket listing summary data when display multiple tickets, row by row. In addition to type, I often wish I could also see which product the ticket came in against at a glance without opening it up. 

Thanks, Andrew.

1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The all new MINT interface allows you to customise the columns that you can see on the ticket list page. We call it the table view and you can read more about this here.



Cheers!

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