Adding the groups in the portal is not the consistent. For instance, while adding templates and selecting groups, once the group is added to the Groups field, its not shown in the dropdown value, so the list goes smaller. Whereas, when adding the groups in agent profile, Admin->Agent. Once the group is selected there is a ticket mark shown for added group.
It will be nice to have one way of handling this across the Admin section. Moreover, having multiple selection in the dropdown when dealing with long lists is very useful, it saves so many clicks for the user who has to update the settings.
