We are increasing our use of creating incidents for different department agents in our organization. Currently there is a limit to the number of custom fields you can create. Is there a plan to increase the number of custom fields that can be created? Also it is hard to find information on how many custom fields are available. At first I didn’t know if this was due to the plan we are using. Can the number of custom fields be made readily available in Field Manager > Form Fields so we know the status and limitation?
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Increase Custom Fields
+10Hi
Hello Stephen,
Thank you for replying. I have had conference calls with our Freshservice Account Manager to discuss increased utilization cross our multiple departments, not just IT. If it’s more feasible to increase the agent and user experience through separation techniques then I hope Freshservice can provide a response and have a session with me to discuss further. I appreciate your feedback as well.
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