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Increase Custom Fields

Related products:Freshservice
  • October 13, 2021
  • 3 replies
  • 43 views
S
Contributor
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We are increasing our use of creating incidents for different department agents in our organization.  Currently there is a limit to the number of custom fields you can create.  Is there a plan to increase the number of custom fields that can be created? Also it is hard to find information on how many custom fields are available.  At first I didn’t know if this was due to the plan we are using.  Can the number of custom fields be made readily available in Field Manager > Form Fields so we know the status and limitation?  

    3 replies

    manns
    Skilled Expert
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    • manns
    • Featured Influencer
    • October 14, 2021

    Hi @sheagordon hopefully the Freshworks response will be related to how best to use Freshservice across different departments using a separation technique rather than simply adding fields. Such that HR is separate from IT, say. So workflows and language can be tailored but still with the ability to run analytics at both a departmental and organizational level.

    Cheers, Stephen || https://ITSM.tools
    S
    Contributor
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    • sheagordon
    • Author
    • Contributor
    • October 14, 2021

    Hello Stephen,

    Thank you for replying. I have had conference calls with our Freshservice Account Manager to discuss increased utilization cross our multiple departments, not just IT.  If it’s more feasible to increase the agent and user experience through separation techniques then I hope Freshservice can provide a response and have a session with me to discuss further. I appreciate your feedback as well.  

      S
      Contributor
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      • sheagordon
      • Author
      • Contributor
      • October 14, 2021

      @manns sorry I should of used your user name so it was visible to you. 

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