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In progress : Included in Product Roadmap

Increase Limit of dropdown choices

Related products:Freshsuccess
  • February 7, 2023
  • 4 replies
  • 187 views

Stephen SOHO
Apprentice
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“I can understand and emphatize with your situation here but unfortunately this limit of 150 items is the default product behavior in Freshdesk at the moment”

We as a company have 1000’s of products and want this system to enable us to report effectively by product, but are limited to 150 product uploads at a time (this has taken weeks to upload and still only 50% of the way through). This is just crazy! We have asked to have this increased but Freshdesk wont do so, they have suggested we start a topic to see if this is feasible. Is anyone else limited by this software for their company trying to get the best out of it for your business?

September 18, 2023

We are currently working on building multi-select drop down custom fields for ticket fields. With this, the users will be able to upload upto 2000 options per custom field. This is scheduled to be launched by Jan 2024 tentatively. 

4 replies

julia.a
Top Contributor ⭐
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  • Top Contributor ⭐
  • February 9, 2023

Are you referring to Custom Objects?


e.c.kane
Skilled Expert
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  • Skilled Expert
  • February 10, 2023

We have a similar need. For us, our customer operate websites with us and may have multiples. This means there’s over 150. We would really benefit from being able to have this as a dropdown list to select from rather free text to ensure consistency.


thecatalyst
Community Debut
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  • Community Debut
  • September 18, 2023

We are currently working on building multi-select drop down custom fields for ticket fields. With this, the users will be able to upload upto 2000 options per custom field. This is scheduled to be launched by Jan 2024 tentatively. 


alyssia.correa
Skilled Expert
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New IdeaIn progress : Included in Product Roadmap