Does anyone else feel that the agent and group report should update in either real-time or as close as it can get to real time? My team's performance is based on the number of tickets they can complete in an 8 hour day. It makes reporting extremely difficult when it only updates once per hour.
Can we get this to increase quicker?
FYI I'm the Estate plan
Hey Mike,
With the new Analytics in place, We are aiming at having the report data to be rendered, close to real-time, across all plans in Freshdesk.
At present, the data refresh frequency is approximately 15-20 minutes. You would be hearing from us soon on further enhancements to this.
Cheers!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
