Hi there,
I know I am not alone in my despising of the documentation process and it is quite a job keeping up with the changes across all of our vendors. That said we are on the make the service desk smarter (using Freddy) kick like many others.
I thought it would be a great idea to link to the vendor help pages that they already have written and maintain. It felt great not having to reinvent the wheel if you will.
Then I discovered (and confirmed with support) that Freddy does not know about Solution Articles using External URLs even though we entered the keywords and the URLs are public.
So the is the jest of my idea is to allow Freddy to index articles using external URLs.
Thanks,
Steve Stryhalaleck
