As it stands now an agent has to remember to check the todo icon to see open tasks items associated with a ticket. What if the ToDo icon had a notification badge on it like iOS mail when active todos existed to inform the agent to check it?
Closed for Voting
Indicate customer todo items with some type of notification indicator
Absolutely needed! A tiny column too!
Is it possibile to add generic note and not only todo list.
We need sticky notes always visibile on top or right column
+12Folks,
Agents can now add To-Do items on tickets and they will be available on the Dashboard screen along with the ticket link. Also, they can set reminders on To-Dos to be notified via email and also within the Freshdesk application. More about this feature here.
Our marketplace app - Ticket Summary allows you to add a comment and pin it to the top of the ticket so that it can be easily accessed by all agents.
Cheers!
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