+2It should be possible to configure email notifications sent to groups, such as "Ticket Assigned to Group," so that separate emails are sent to each agent individually. Or alternatively, as one email BCCd to the group.
With all agents in the group on the To: line, it gets spammy if agents hit reply-to-all.
Hello Daniel,
The "Ticket assigned to group" notification would trigger the email including all the agents email addresses in the senders list and we would not be able to send it individually. However, as a workaround, you can turn off the automated notification and create an Automation rule (Ticket update/Ticket creation) based on your use-case and trigger the email notification to the agents individually.
Please feel free to write to support@freshdesk.com, if you need any further assistance with the set up.
Cheers!
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