Making a link to tickets, topics and solutions require to copy and paste the entire URL.
Solution 1
Currently the link panel in the editor has tre tabs: URL, Email and Anchor
It would be the perfect place to have a third tab with an embedded search for ticket, topics and solutions.
Solution 2 (for tickets)
enclose the ticket number in brackets e.g. [#246] expanded publicly to the correct url.
+1 for Solution 2. This is a pretty basic thing that Bugzilla had many years ago. In Bugzilla, you would just do #2993 and it creates a link to the other ticket. Or has this already been implemented and I just do not know the correct notation?
Thanks,
Stan
+12Hello,
You'd be able to search and insert solution article links in the reply without having to copy-paste the entire url. We've made it easier for agents to add articles while drafting the replies using the quick actions.
We haven't seen a lot of requests for linking tickets. We'll look into the option at a later point of time.
Cheers!
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