It would be great to utilize all the canned responses and Solutions we have added to our workspaces within any automators for that workspace, much like how the current normal placeholders for tickets work now.
This would prevent the issue of having to copy the content into the workflow automator manually. Additionally, if a solution or canned response is updated, implementing this feature would eliminate the need to manually update any workflow automator.
I think there is an argument to be made to have these available to the Scenario Automator and in Supervisor Rules as well. This way, the canned responses/solutions can act as your sole source of truth for messaging.
