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Insert solutions links at cursor location

Related products:Freshdesk
  • Nov 12, 2013 12:29 PM UTC
  • 3 replies
  • 23 views
Contributor

Hi,


While editing a ticket reply, you have the function to search and insert a solution link. However, the link is inserted at the top of the reply, which is not practical. Much better would be to insert it at the cursor position, and you can just carry on typing.


Thanks.

3 replies

Community Debut
  • jharrison
  • Community Debut
  • Jan 14, 2014 6:38 PM UTC

I agree with this suggestion.  It is time consuming to then delete the link and re-add it at the actual cursor location.

Contributor
Forum|alt.badge.img+4
  • zach
  • Contributor
  • Jan 16, 2014 3:52 PM UTC

Yes, please implement this fix.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


Sorry for missing out on the update. The link gets added to the cursor position now.


Cheers!

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