Please modify the submit button to include the status. I am a former Zendesk user and while I am happy to get away from zendesk they have one feature that Freshdesk should implement.
e.g. when submitting updates to the ticket it would be very helpful if you could submit a ticket with the following.
- submit as open
- submit as closed
- submit as pending
- submit as on hold
- submit as resolved
The reason this would make more sense is that when I reply to a customer I have to manually select the status "pending." I often forget due to the extra unnecessary step so many of my tickets end up with the wrong status. With Zendesk this was never an issue because you would submit the ticket with the status together.
A much more efficient approach.
