Skip to main content
Closed for Voting

Integrate TokyWoky

Related products:Freshdesk
  • March 21, 2019
  • 1 reply
  • 3 views
H
Apprentice

My company is about to start using the community based help function TokyWoky and we would like to be able to monitor this - and start using it as a customer service chat as well, through Freshdesk. 

Can this be considered as an add on app?

1 reply

H
Apprentice
  • hanna.dixon
  • Author
  • Apprentice
  • March 28, 2019

We have received this information from TokyWoky in terms of integration - hopefully this will help: 

"This is possible, and will be articulated in a similar way to what is on SpaceNK at the moment.

 

For them we made a development which allows the following UX journeys for the Zendesk integration:

 

Customer wants to talk to CS => clicks on the CS banner directly on the TokyWoky widget=> Zendesk chat module seamlessly replaces the TokyWoky. Customer types a questions entailing one of the CS tags (“order”, “delivery…”)=> TokyWoky pushes a notification saying “did you want to talk to CS?”, if customers clicks “yes” => Zendesk chat module seamlessly replaces the TokyWoky (please see image attached)

 

From a development point of view, we will need some information from Freshdesk, essentially JS functions that will permit us to call their chat, to know if CS is available, and a JS function to open their chat." 

Terms of UseAccessibility statement