Integrating eBay with freshdesk

Hi,

It is same with me. Fail to reply customer email from Ebay. We also can not use Iframe on product detail because Ebay lock it.

me too -- would love to find a solution though!

Guys, was any progress made on this at all? eBay simply doesn't like messages from Freshdesk, which makes Freshdesk irrelevant for us. Amazon is working fine. 

I think zendesk doesn't have the same problem, although ebay use case isn't perfect there either but it's mostly to do with how eBay handles messages.

hello , 

did someone fix this problem , really its make me angry, DESK , ZENDESK , all dont have this problem ......

is really no chance to fix it ? 

Hello guys,

We are extremely sorry for the delay in getting back to you !

Our Developers are trying to find a way to fix this issue which is on our priority list. 

I will definitely keep you updated on the progress.

Thanks,

Durga

Dear Support,

when will this get solved?

This is a very high priority feature!!!

I cant believe it, that freshdesk cannot handle this!

Realy..i dont understand. i hope, you will get it to work in a few days..otherwise i have to (even if i dont want to) get Zendesk for our company :-(

Please give us customers a feedback..

Thank you very much.

Hello Peter,

Thanks for being patient.. We are looking at various design alternatives for this integration with priority and will get back to you on an ETA early next week..

Thanks,
Regards,
Anand, Platform Director,
Freshdesk Inc

Hi Anand,

thanks for your reply.

I will wait until next week and hope that you get a solution. Then i will decide for this product.

Thanks in advanced.

Many greetings to you.

Hi Anand,

can you give us a feedback?

Peter,

Thanks for the follow up.. We are discussing this internally with the engineering team and apologise for the delay in corresponding. I will definitely get back to you in a week or so..

We have had made enough progress discussing the design possibilities and its in our priority list.. ETA will be shared soon..

Hello all,

After looking at ebay's integration capabilities and main concerns raised in the forums, we have narrowed down our first phase of eBay- Freshdesk Integration to the following:

1) solving the bounce issue - agents can reply to buyer's ebay messages directly from Freshdesk.

2) displaying details related to the Item like item name, category, payment details in the ticket

3) bringing in a new source (ecommmerce) to 

    a) identify the origin of the ticket. 

    b) set up automation and assignment rules

    c) generate better reports, etc.

Development has picked up pace. I'll share the release date  with all of you shortly.

We would love to incorporate your suggestions in the follow up versions as well. 

Please feel free to post your thoughts and ideas in this thread.

Hi,

Someone want to use Ebay with Freshdesk? I think the short solution is use your private Server for IMAP and SMTP. After that, change email address which you use on Ebay to that email server and use with Freshdesk. It will work. I am working on Freshdesk with EBAY & my private email server.

Good luck!

Vu Kim Son, can you give more details on how to set it up with google apps for example?

Email address on Google Apps: xxx@xxx.com

• Setup Ebay notify & communicate with customer is: xxx@xxx.com
• Setup Freshdesk IMAP and SMTP is Google Apps email. Please don't use Freshdesk SMTP.

You will be get customer PM and answer via email because you send from your domain xxx.com and send by Google Apps.

PS: Freshdesk team will be add me some credit to help your matter? :D

Vu Kim Son, 

Where do you "Setup Freshdesk IMAP and SMTP is Google Apps email" in Freshdesk? Can you include a screenshot?

Hi Aloha,

Check this link:

https://support.freshdesk.com/support/articles/195170-using-custom-email-servers-to-send-and-receive-support-emails

OK thanks, that's available on FOREST plan only, that's 70 USD/month or 840 USD/pa. In my case, more than i'd like to pay for basic functionality.

I opened this forum 9 months ago. First of all, everyone loves Freshdesk here. I definitely don't want to leave Freshdesk! After opening i received a lot of respons from other eBay and Freshdesk users with the same problems.

I also got many promising words from the Freshdesk staff.. 

For the Freshdesk-team: please do not promise any quick solutions for this solutions if not possible. This will make me able to search for my own solution in stead of waiting almost a year without solution! We are all professional enough to understand to anticipate this kinds of problems in a different way, but i always waited because the ETA would be soon.

Looking forward to hear a definite ETA

Thijn,

I’m glad that you love Freshdesk :)  We constantly strive to bring in features that would make our customers happy. I understand that integrating eBay and Amazon with Freshdesk will make things much simpler and efficient for all of you. Our developers are working hard to get the first version out by next year Q1. Really appreciate your patience with us. I’ll keep this thread updated with the progress. 

Q1 2015 still the deadline?

Any updates on the timeline for Ebay integration, our main difficulty is ebay messages do not trigger an email notification and therefore we cannot get ebay messages through freshdesk. Please let me know if anyone has any input on this issue. Thanks.

Freshdesk's eBay integration is under development. We are facing certain issues in message threading inside Freshdesk tickets since eBay API do not provide a parent message id. We are working with eBay support for a work around. I do not have a definite timeline as of now but can share that we are in development for this one till it gets completed.

Thanks,

Priyo

I desperately need this integration as well as an Amazon Seller Central integration or I'm going to have to go with an expensive Zendesk solution.

What's the word?

Ben