There are so many benefits to using Freshservice, and each time you build out a “branch” it takes a good bit of time, planning, building, testing, then implementing. It would be valuable to have the information viewable across the platform.
For example, your organization are all requestors and you build out Employee Onboarding. If you could “link” each of those fields you build out in Employee Onboarding to those requestors profiles, then you know what each requestor has access to at a glance. From an IT perspective, this can be helpful when on the phone, or viewing a ticket they opened trying to resolve an issue. This would benefit as well if you build out functionality of Employee Changes, as well as Employee Offboarding. You would know at a glance when it comes through exactly what systems to go in and remove them from.
