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Integration with 3rd party angular based SPA web application

Related products:Freshdesk
  • August 31, 2019
  • 0 replies
  • 63 views

Hi,


WE have our current Angular based SPA application which we would like to integrate within Freshdesk ticketing system.  It would be like a IFRAME on ticket page which will render our application and agent who is working on ticket can use our application in IFRAME.


I installed Freshdesk CLI and tried to create sample freshdesk app and it did show up in ticket window, but now when I tried to create another app using "fdk create", it does not even go to next step.


My questions:

1. can you direct me to correct documentation which will guide me step by step how I can integrate my SPA application in freshdesk using IFRAME apporach?

2. can you share some examples?

3.  How can I direct freshdesk logged in agent to our SPA url within IFRAME, where our application will authorize freshdesk logged in agent to view our app?


Thanks in advance.