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Integration with GitHub

Related products:Freshdesk
  • September 2, 2013
  • 37 replies
  • 79 views
J
Apprentice

GitHub we use 'issues' to track changes in the systems, as requested by customers through the open tickets. It would be interesting if there was an integration of the 'issues' at GitHub and the FreshDesk Tickets.

37 replies

B
Contributor
  • blake
  • Contributor
  • October 1, 2013

+1 


My ideal integration would be a way for a agent to attach notes from a ticket into a github issue.... or create a new issue altogether.


Products like CloudWorks can do this... but I imagine it on EVERY ticket or every issue.  Agent needs to have some choice in the matter.

J
Apprentice
  • jean
  • Author
  • Apprentice
  • October 1, 2013
Currently we have to open a ticket and in case of necessity of changes at the system code, open an Issue. Then we have to copy the URL of the ticket, put in the description of Issue and the URL of Issue in a note to the Ticket, to remember answer our customers that the changes were made.

 

D
Community Debut
  • david_11479
  • Community Debut
  • February 26, 2014

+1


And I agree with Blake the integration cannot be blindly automatic.  A simple way to manually create, or reference an issue in a Github repository from a Freshdesk ticket would be a great start.

    S
    Contributor

    Hello, 


    The Github integration is currently not on our road map. A couple of other features and integrations are higher up the priority list.  


    Thank you posting on our forums. Have a great day! 




    B
    Contributor
    • blake
    • Contributor
    • March 6, 2014

    I totally understand.  Even as someone who would like to see this happen... there are much bigger core issues I'd like to see you all focusing on at this point.

    S
    Contributor

    Thanks Blake, you are awesome :)

    B
    Contributor
    • blake
    • Contributor
    • March 14, 2014

    One other note... I found that Github has a stance on roles which I cannot comprehend... Even if you are a paying Github customer with private repo's and an Organization. There is no "Issue Only" Role in Github.  So, unless you're willing to give your support staff complete read access to your repo... which means they can simply click download ZIP button and have all your source code (or obviously clone the repo, but that requires some skill at least)... I then asked... well is there any auditing in place to see if someone downloads a file or clones... to which the answer was also no.  


    I was really disappointed to find this out... 


    Now a jab at you freshdesk... Make your forums as easy to author in as Github and life would be good for everyone and maybe we'd use freshdesk for bug tracking... 

    Markdown + Ability to paste images that get automatically attached... it's bliss.  That's the #1 I like Github Issues.

    J
    Contributor
    • jared_11031
    • Contributor
    • July 1, 2014

    We would looooove this feature + 1

    N
    Community Debut
    • natesanden
    • Community Debut
    • July 29, 2014

    +1 - i use github not jira

    _
    Community Debut
    • _12447
    • Community Debut
    • December 11, 2014

    +1

    R
    Community Debut
    • rachel
    • Community Debut
    • December 26, 2014

    Please implement this feature. Would be realllllllllly helpful. 

    A
    Community Debut
    • anand
    • Community Debut
    • January 4, 2015

    Rachel,

    We will look in to this shortly and add this to our priority list..

    R
    Contributor

    Hi All


    As we do not support native integration with Github yet, We suggest you to use  Zapier for achieving this. We integrate with Zapier for so many third party applications. 


    https://zapier.com


    Thanks

    Roshini




    P
    Community Debut
    • pcardin
    • Community Debut
    • July 1, 2015

    This github intergration would be a BIG plus for us too....

    P
    Community Debut
    • priyo_old
    • Community Debut
    • July 2, 2015

    The Freshdesk GitHub integration is under development. We will share more updates as we move further on the release path.

    P
    Community Debut
    • priyo_old
    • Community Debut
    • November 20, 2015

    The Freshdesk GitHub integration is now available. More details available in this article.


    Thanks,

    Priyo

    M
    Community Debut
    • mohit
    • Community Debut
    • March 22, 2016

    https://support.freshdesk.com/support/solutions/articles/214680-integration-with-github

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    You can check on our marketplace section to install the app on your helpdesk. Here's the link to the app : https://apps.freshdesk.com/github/


    Cheers@

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    B
    Community Debut
    • bernd
    • Community Debut
    • March 22, 2018

    Is there any ETA when this will work with the new mint? GitHub integration is crucial for our purposes...

    M
    Community Debut
    • mark_17434
    • Community Debut
    • June 20, 2018

    I just signed up to use Freshdesk, thinking that this GitHub support was available, and now I find out that it isn't; very frustrating. I'll be inviting beta testers for my product soon, and I need to be able to integrate support tickets with GitHub issues for bugs and feature requests. When will this be fixed?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Mark We've been making the popular apps to be compatible with the new MINT interface over the last few months. I'll confirm on the timelines for this one. Please bear with me!


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    J
    Community Debut
    • julie
    • Community Debut
    • July 14, 2018

    We're currently deciding whether to use ZenDesk or FreshDesk and the GitHub integration is critical for us. I'm also interested in learning when it will be available in Mint.


    L
    Community Debut
    • leif_17211
    • Community Debut
    • August 22, 2018

    Also interested in github integration support in Mint UI. Any update?

    J
    Community Debut
    • jade
    • Community Debut
    • September 24, 2018

    Any word on timelines for integration of https://apps.freshdesk.com/github/ with the new Mint interface?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    It has been few months since my last update but things haven't progressed the way as we would like :( That being said, Github integration is definitely on our radar. Unfortunately, I'm unable to commit a date as it is currently blocked by another dependancy. 


    I'll keep you posted on any updates regarding the integration. Keep supporting us!


    Cheers!



    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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