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Integration with Slack

Related products:Freshdesk
  • Oct 2, 2014 9:03 AM UTC
  • 81 replies
  • 210 views
Apprentice

Hi!


Do you have any plans on integrating Freshdesk with Slack? What I would be interested in is to have notifications about new tickets and ticket state changes pushed to a specific channel from which you can open it in Freshdesk. I saw another feature request open about notifications however there were no mention about Slack there.


Cheers!

81 replies

Community Debut
  • anand
  • Community Debut
  • Oct 19, 2014 6:15 AM UTC

Hello Martin,

We have completed most of the development in line with our integration with Slack.. Will go live by end of the month.. More as we make progress..



Community Debut
  • adam.matthews
  • Community Debut
  • Oct 22, 2014 4:15 PM UTC

Fantastic!! Just getting setup with Slack and looking for FD integration, glad you guys are all over it as usual!

Community Debut
  • chris_12238
  • Community Debut
  • Nov 4, 2014 1:03 AM UTC

Any update on this integration?  We are also interested in utilizing slack with freshdesk

Community Debut
  • anand
  • Community Debut
  • Nov 4, 2014 4:50 AM UTC

We have completed most of the development in line with our integration with Slack.. ETA for live will be around 4 weeks from now...


Community Debut
  • greg_12328
  • Community Debut
  • Nov 17, 2014 9:33 AM UTC

Awesome! Really looking forward to this one! :)

Community Debut
  • vikas
  • Community Debut
  • Nov 17, 2014 7:25 PM UTC

Eagerly waiting for this one. We really need this integration. Hope you guys get it out soon!

Community Debut
  • taj
  • Community Debut
  • Nov 19, 2014 6:50 PM UTC

Any more precise ETA? We are just implementing Slack and already use Freshdesk!


Taj

Community Debut
  • zack_12390
  • Community Debut
  • Nov 24, 2014 8:58 PM UTC

Just want to add a +1 here. We're considering a move from Zendesk to Freshservice and Slack integration is pretty key for us. Looking forward to seeing what y'all release. Cheers

Contributor

Zach,


You're in the wrong forums. Freshservice forums are over here. :)


Right now, you can use Zapier to integrate Slack with Freshservice. We are also looking at a native integration. I will keep you informed. 

Community Debut
  • vikas
  • Community Debut
  • Dec 2, 2014 8:24 PM UTC

Any update on the ETA? We are eagerly looking forward to this integration. Thanks!

Community Debut
  • anand
  • Community Debut
  • Dec 4, 2014 8:18 AM UTC

Vikas,

Thanks for being patient. We anticipate this to go live in 2-3 weeks.. 

Community Debut
  • taj
  • Community Debut
  • Dec 17, 2014 8:10 PM UTC

Getting close?

Community Debut
  • anand
  • Community Debut
  • Dec 18, 2014 6:56 AM UTC

Yes we anticipate going live by end of the month.. 

Community Debut
  • mikeconjoice
  • Community Debut
  • Dec 30, 2014 8:44 AM UTC

Any update on this launching?

Community Debut
  • anand
  • Community Debut
  • Dec 30, 2014 10:42 AM UTC

Slack integration would go live by 2nd week of Jan 2015.

Contributor
  • jan.biedka
  • Contributor
  • Jan 12, 2015 8:13 AM UTC

I hope it will be live soon :) We are reaching second week and it been rescheduled for two months now.

Community Debut
  • ryan_12557
  • Community Debut
  • Jan 14, 2015 10:22 PM UTC

We're either past or in the second week.  Any word?  We've just migrated from HipChat to Slack, so we're going without updates in our channels that we've gotten used to.


Thanks for working on it!

Community Debut
  • anand
  • Community Debut
  • Jan 15, 2015 4:01 AM UTC

Ryan,

Thanks for the patience. We anticipate this going live by end of the month. Will keep you people informed..

Community Debut
  • _12580
  • Community Debut
  • Jan 21, 2015 2:16 PM UTC

Would love to see this integration come to life, can you share what capabilities it will have? Would love to be able to notify specific people on Slack about new tickets on Freshdesk.

Community Debut
  • christophe
  • Community Debut
  • Jan 25, 2015 9:52 PM UTC

+1 for this integration going live :)

Community Debut
  • taj
  • Community Debut
  • Jan 26, 2015 4:31 AM UTC
Another +1. Finish it up guys!
Community Debut
  • meber
  • Community Debut
  • Jan 26, 2015 7:07 PM UTC

Another +1, this will be a huge help for our team! thanks!

Community Debut
  • mikec
  • Community Debut
  • Jan 28, 2015 9:28 AM UTC

Is this still scheduled to be live by Friday or has it been pushed back again?

Community Debut
  • anand
  • Community Debut
  • Jan 28, 2015 9:30 AM UTC

We are targeting this weekend, worst case it will go live next week for sure

Community Debut
  • mikec
  • Community Debut
  • Jan 28, 2015 9:47 AM UTC

Brilliant thank you. Can we have some idea of the level of integration that will be offered please?

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