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Integration with Slack

Related products:Freshdesk
  • October 2, 2014
  • 81 replies
  • 97 views
M
Apprentice

Hi!


Do you have any plans on integrating Freshdesk with Slack? What I would be interested in is to have notifications about new tickets and ticket state changes pushed to a specific channel from which you can open it in Freshdesk. I saw another feature request open about notifications however there were no mention about Slack there.


Cheers!

81 replies

A
Community Debut
  • anand
  • Community Debut
  • October 19, 2014

Hello Martin,

We have completed most of the development in line with our integration with Slack.. Will go live by end of the month.. More as we make progress..



A
Community Debut
  • adam.matthews
  • Community Debut
  • October 22, 2014

Fantastic!! Just getting setup with Slack and looking for FD integration, glad you guys are all over it as usual!

C
Community Debut
  • chris_12238
  • Community Debut
  • November 4, 2014

Any update on this integration?  We are also interested in utilizing slack with freshdesk

A
Community Debut
  • anand
  • Community Debut
  • November 4, 2014

We have completed most of the development in line with our integration with Slack.. ETA for live will be around 4 weeks from now...


G
Community Debut
  • greg_12328
  • Community Debut
  • November 17, 2014

Awesome! Really looking forward to this one! :)

V
Community Debut
  • vikas
  • Community Debut
  • November 17, 2014

Eagerly waiting for this one. We really need this integration. Hope you guys get it out soon!

T
Community Debut
  • taj
  • Community Debut
  • November 19, 2014

Any more precise ETA? We are just implementing Slack and already use Freshdesk!


Taj

Z
Community Debut
  • zack_12390
  • Community Debut
  • November 24, 2014

Just want to add a +1 here. We're considering a move from Zendesk to Freshservice and Slack integration is pretty key for us. Looking forward to seeing what y'all release. Cheers

S
Contributor

Zach,


You're in the wrong forums. Freshservice forums are over here. :)


Right now, you can use Zapier to integrate Slack with Freshservice. We are also looking at a native integration. I will keep you informed. 

V
Community Debut
  • vikas
  • Community Debut
  • December 2, 2014

Any update on the ETA? We are eagerly looking forward to this integration. Thanks!

A
Community Debut
  • anand
  • Community Debut
  • December 4, 2014

Vikas,

Thanks for being patient. We anticipate this to go live in 2-3 weeks.. 

T
Community Debut
  • taj
  • Community Debut
  • December 17, 2014

Getting close?

A
Community Debut
  • anand
  • Community Debut
  • December 18, 2014

Yes we anticipate going live by end of the month.. 

M
Community Debut
  • mikeconjoice
  • Community Debut
  • December 30, 2014

Any update on this launching?

A
Community Debut
  • anand
  • Community Debut
  • December 30, 2014

Slack integration would go live by 2nd week of Jan 2015.

J
Contributor
  • jan.biedka
  • Contributor
  • January 12, 2015

I hope it will be live soon :) We are reaching second week and it been rescheduled for two months now.

R
Community Debut
  • ryan_12557
  • Community Debut
  • January 14, 2015

We're either past or in the second week.  Any word?  We've just migrated from HipChat to Slack, so we're going without updates in our channels that we've gotten used to.


Thanks for working on it!

A
Community Debut
  • anand
  • Community Debut
  • January 15, 2015

Ryan,

Thanks for the patience. We anticipate this going live by end of the month. Will keep you people informed..

_
Community Debut
  • _12580
  • Community Debut
  • January 21, 2015

Would love to see this integration come to life, can you share what capabilities it will have? Would love to be able to notify specific people on Slack about new tickets on Freshdesk.

C
Community Debut
  • christophe
  • Community Debut
  • January 25, 2015

+1 for this integration going live :)

T
Community Debut
  • taj
  • Community Debut
  • January 26, 2015
Another +1. Finish it up guys!
M
Community Debut
  • meber
  • Community Debut
  • January 26, 2015

Another +1, this will be a huge help for our team! thanks!

M
Community Debut
  • mikec
  • Community Debut
  • January 28, 2015

Is this still scheduled to be live by Friday or has it been pushed back again?

A
Community Debut
  • anand
  • Community Debut
  • January 28, 2015

We are targeting this weekend, worst case it will go live next week for sure

M
Community Debut
  • mikec
  • Community Debut
  • January 28, 2015

Brilliant thank you. Can we have some idea of the level of integration that will be offered please?

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