I noticed you support integration with JIRA, are there any plans to support YouTrack as it would be nice to be able to link a ticket through to a development item. Youtrack integrates with Zendesk already and it is gaining more ground with each new release (youtrack that is).
I would provide more information but I would say it is pretty self explanitory.
Agreed. I'm currently evaluating products and this would be a real plus point if it was available. Do you know if it being planned for?
My company really needs this as well.
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Russ Viola
Technical Support / Tester | RAVN Systems Ltd | www.ravn.co.uk | T: +44 20 37735610 | E: russ.viola@ravn.co.uk
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Youtrack integration isn't in the roadmap. As an alternate if the desired functionality is to pull issues alongside the ticket views or create an issue as when a ticket is created provided Youtrack support webhook, this could be accomplished using a freshplug..
This would be helpful for us also. If accomplishing via freshplug, then some sample code would also be very helpful.
If anyone is interested, I did this simple piece:
https://github.com/AwesomeDevelopersUG/freshdesk_youtrack
It will give you:
- list of issues linked with freshdesk, their status, spent time
- possibility to create a new ticket (and automatically link to freshdesk)
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