Internal Agent in Rules (no event performing agent parameter)

Hi Houston,

Thanks for your feedback! Can you please elaborate on your workflow or the situation in which you wanted to assign the internal agent as the "Event Performing Agent"? Will help us understand the need for this better and accordingly prioritize. Thanks!

We have products that come in for repairs or upgrades, originally before the internal agent feature came around, we had a rule that was setup to automatically assign the agent when a specific status was triggered and it would automatically assign the event performing agent.
Like so,

Now, we want the assigned agent to stay as point of contact but need the repair person to be attached on the ticket as an internal agent.

As you can see, the option is not available.

Thanks for clarifying Houston. Definitely this seems like a good option to add and we will prioritse accordingly. 

 specific status was triggered and it would automatically assign the event performing agent.
Like so,

[url=https://www.vegas-th.com/gclub.html][color=#ecf3f7]gclub[/color][/url]  

I also would like this option!  

Thanks.

Hi Darryl,

This functionality is now available.

Are internal agents the same as field technicians, by any chance?