Hello,
I would like the functionality to link companies to Internal contacts, our company as many others i am sure work on a company representative system.
I would like to be able to link a representative to a company in our Freshdesk system, that way we can easily send notifications to the representative whenever a support ticket is raised for their customer / be able to report easily on a specific representatives customer base.
Setting them up as an additional contact to the company we find does not provide us the functionality we require, if we enable our tickets to send out emails to contacts it will send it to the customer as well as the representative. We would like clear separation from this.
Would this be something anyone else is interested in?
