Incorporate some form of file manager/library to handle situations where one solution needs numerous files that need to remain behind the freshdesk login. Attaching a dozen files or more is tedious, especially when the same files are needed across multiple solutions.
Closed for Voting
Internal File Management
+12Hello,
We're happy to let you know that drag 'n' drop attachments is available in Freshdesk. Here's a list of features that can make adding attachments handy in a ticket:
Add to Response - Hover over the attachment already available on the ticket and click on this option to insert it to your response. No more download and upload for existing files!
Multiple file attachments - You can attach multiple files from your system while replying to a ticket. However, for trial accounts and accounts that are on the Sprout plan, the total file size of all the attachments together should not exceed 15 MB. For accounts that are on the Blossom and above plans, the attachment size limit is 20 MB.
Drag & drop Attachments - As the name implies, Freshdesk lets you to drag and drop images from your desktop onto the ticket window.
Cheers!
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