Hey,
I would like to build a basic report on the performance of Internal Groups - number of tickets handled; time between attribution to Internal Group and update of status.
Any tips of how best to do this in Analytics?
Thanks!
Closed for Voting
Internal Groups Reporting
Hey
Top of the day to you!
At the moment, you’ll be able to see the number of tickets handled by the agents in the internal groups.You could play around with the filters as seen in the samples below to arrive at the report of your choice.
However, your ask on the time taken to update the status after the attribution to Internal group is not feasible at the moment. We shall have this moved to our Ideas section as an enhancement request.
Happy Freshdesking!:)
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