Introduce a versioning system within the Workflow Automator Module

While I agree to and support this idea as a Freshservice Consultant to an extent to address this need for ease of administration.

For Enterprise Operations and auditable rollbacks, we have multiple sandboxes available in Freshservice.

The solution offers back up environments of your Freshservice tenant with dedicated sandboxes for unit testing and another one for UAT / Staging. You can streamline blue / green deployments of the Freshservice tenant via the capability.

The New 2025 Sandbox irrespective of one / multiple also offers bi-directional sync between these tenants and offers selective synchronization of configurations such as a workflow.

Maximum number of additional sandboxes are 3. So a total of 4 can be made available to you in the Enterprise plan.

Even an undo would be good too because there are some changes you accidentally make that is too hard to re-create if you delete / remove the wrong thing.

Before we make any changes to a workflow, we clone and save a back-up of that version. So if anything is accidentally removed or the changes we made didn't work, we can always revert back to the previous version. However, having version history and the ability to revert back to a previous version within the same workflow would save losing this and the need to clone workflows.

Thank you for a detailed feedback Cara, My colleagues in our product teams are evaluating a way forward. Looking forward to share an update with everyone soon !