I would like to see an Inventory/Assett system that will track customers equipment and warranties. This way we can also attach a machine to a ticket for tracking purposes. Then the ability to give a customer the list of equipment they have and specs.
Maybe another part of this system would being able to track stock of parts and equipment. Then when we service something a peice of equipment and install a HD, we will have the serial number in the ticket.
Ha ha Corey :)
Sorry, it will be via Freshservice, but please do not worry, we will try our best for data migration as well. We will also come up with same Asset Management module in Freshdesk too (This might be a bit delayed one)
regards
Vijay
Hi Freshdesk Team
We are a small IT support company. We don't need Itil and change management but i would love to use the Asset Management module in Freshdesk too. Are there any news on this topic?
regards
André
+2Hello
We are also a small company. We need a way to track customer serial numbers to the software they purchase and provide them access. Something as simple as a table tied to a company with the ability to lock to a user.
regards,
Jeff
Spiceworks has a very good inventory system. I used to use them as my helpdesk system before Freshbooks
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