I am noticing there have been few feature requests, few implementations, few comments even for a number of YEARS !
What is going on with Freshdesk develompent?
I am quite concerned I paid $$ for a static, dead product. (My fault, I could have easily checked the forums!)
They do have forum posts for release notes each month outlining new functionality. You can make your own decision if you consider it dead or not.
https://support.freshdesk.com/support/discussions/forums/290531
Hi Rob,
Like Damion mentioned, we are do make updates to our product only a weekly basis. These are consolidated & listed in our release notes and can be found at: https://support.freshdesk.com/support/discussions/forums/290531
Subscribing to this topic will help you stay updated on the our releases. We also send out blogs and newsletters every month to inform our customers about the new features. Contact merge and multiple emails have been particularly tricky to implement because a contact can be found in literally every page and changes and migration have to made in all of them. That said, we have made considerable progress in multiple email feature (currently in beta) and we'd be happy to enable it for you right away if you give us a go ahead. We will also be rolling out the beta version of contact merge by early July. I’ll share the link to the solution article and screenshots detailing the behaviour by end of June, in this forum.
I've asked several times to enable the multiple email feature for our Stickerland account.
But no.... even no answer.
We realy need this to keep the system from generating new tickets for replies (and so on).
Most of our customers send in a ticket with mail A and reply with mail B.
So please enable it for us. I don't care if it is a beta...
I understand that the Freshdesk development people take their time to handle the massive amount of feature requests properly.
Dennis,
We've enabled multiple emails for your account. Feel free to drop us an email if you have any questions regarding the feature.
Sarah,
We do get plenty of requests, not only through our forums, but also through tickets and feedback from sales, support & marketing teams. We ensure that we pick the ones that are echoed by majority of our customers in all the channels so as to achieve a balanced growth.
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