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Is it possible to automate a field reset?

Related products:Freshdesk
  • February 21, 2020
  • 0 replies
  • 6 views

I have custom ticket field that I'd like to get reset every new day.

Basically there can be tickets that are waiting development and I check them every day to see if anything has come up. When I've checked them I set a status field to something "checked". Now, I'd like that field to get reset at midnight every day so I can re-check the tickets every day.

Is it possible to have such an automation?

Everyday at x hour -> set field to blank