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Is it possible to choose language for the guest by url?

Related products:Freshdesk
  • Aug 9, 2012 7:11 PM UTC
  • 12 replies
  • 36 views
Apprentice
By default the language is English is it possible for a use to choose their language by setting a variable like lang=nl in the url?

12 replies

Contributor
Hi Robert,

Its not possible via URL, but only via their Profile settings page

regards
Vijay
Apprentice
  • robertjandreu
  • Author
  • Apprentice
  • Aug 11, 2012 2:11 PM UTC
Could you then please move this to the feature request page? We are in need of this feature because we have a multi language website and want to show the correct language based on what the visitor chooses on the main website.
Community Debut
  • mamcx
  • Community Debut
  • Oct 23, 2012 11:26 PM UTC
I wish this too.

So far, look like I need to setup several products so I can have support in both english/spanish.
Community Debut
  • mh
  • Community Debut
  • Jan 16, 2013 9:21 AM UTC


Is this feature planned for the near future? For us, it would be very important.

Community Debut
  • joost
  • Community Debut
  • May 3, 2013 2:22 PM UTC
Yeah, same here... we have several websites where we'd like to embed freshdesk in an iframe with a language parameter per site. Currently this is the only reason not to choose for freshdesk.

 

Community Debut
  • patrice
  • Community Debut
  • Oct 9, 2013 7:58 PM UTC
That would be helpfull as well for us.

 

Apprentice

Would love this feature too!

Community Debut
  • bart
  • Community Debut
  • Jun 23, 2015 9:20 PM UTC
Me too!
Contributor
  • harry
  • Contributor
  • Jun 28, 2015 11:22 AM UTC

I currently already have this


I have a separate product (which you can get from garden plan and upwards) which is set to be a different language with a different URL 

aravind.sundararajan
Skilled Expert
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Hello Folks,


Sorry that we've missed to update this thread for a very long time. We had earlier launched the multilingual portal capability wherein it allows the user to pick and choose the language of their choice instead of navigating to multiple locations to see the portal in a different language. 


You can read more about multi-lingual portal here : Multi lingual portal


Once you setup the multiple languages, it would be easier to load the portal on a specific language using the url. 


For example, if you had setup Catalan as one of your supported languages, the portal of this version can be loaded by accessing the url : https://yourcompany.freshdesk.com/ca/support/home


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Community Debut
  • ehoffman
  • Community Debut
  • Oct 30, 2017 2:55 PM UTC

So is this URL capability live?

aravind.sundararajan
Skilled Expert
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@Eric Yes, the portal would load in the respective languages based on the url selected by the user. Please read this self-help article to know more about setting up multi lingual portals.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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