Hi,
We have an automated Requestion Notification set up and this works for the majority of our customers.
However, some tickets raised by another help desk portal create tickets in Freshdesk, when we close the tickets, in theory, an automated close email is sent.
The other desk portal does not appear to be receiving the emails, is it possible to check the emails sent, is there a mailbox used by Freshdesk or how do I check this?
Regards
