Is it possible to either sort the tickets (in list view) by Response SLA instead of Resolution SLA?
If not, would there be a way to customer the dashboard so that I could see all the tickets with SLA breaches?
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Is it possible to sort the Ticket List View by First Response SLA?
We also really need this feature as our focus is on response SLA's rather than resolution SLA's and we have no way to track this.
We have tried using the reminders to warn our agents when a response SLA is approaching but have found it counter product to generate more emails for our agents to pick up.
@Alicia There's now a filter for First Response Date for which the choices are "Late", "Today", "Tomorrow", In x hours", "In x days", etc. This might not be the answer we were both looking for, but it does the job for now.
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