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Is there a way to add a link to a tag (field label)?

Related products:Freshdesk
  • May 6, 2020
  • 1 reply
  • 30 views

Hi. We've been navigating the faqs and didn't find any info regarding an issue we're facing.

We need a field (checkbox) for our customers to comply our privacy policies; this is already working, but it would be great if we were able to insert an anchor inside the field label, so any customer who wanted to check it would have an easy access to the said page, and that's what we couldn't find a way to do, since if we try to add html to the tag the platform would sanitize it.

How cold be possibe for us to do this?

Thanks.

1 reply

RaunoRantanen
Community Debut
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  • Community Debut
  • November 23, 2021

Hi!

This is exactly the same usecase scenario, what I was trying to solve today. As a helpdesk admin, I would like to add a checkbox in Admin-> Ticket Fields->Checkbox with a label that has a hyperlink in it, so I could add the widget in our website for people to contact us

May I ask, how did you solve this issue? What was the workaround, when you say it is already working?