Is there something that either I can do or Freshdesk can do that we are notified when our phone credits are low. Our phone service was ended without notification and was not aware that this was the cause.
Is the phone credits not part of the monthly bill?
Closed for Voting
Is there a way to set something up to be notified when credits (phone) are low?
+12Jeff,
When the phone credits are lesser than $3, you'd get a prompt while making/receiving calls inside Freshdesk. It also displays a banner that the phone credits are low and you might run out of credits soon. To avoid this, we generally recommend setting up auto-recharge of credits when it goes beyond a certain value. Did you get a chance to explore this option yet?
Cheers!
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