When merging tickets the updates don’t seem to be added in the correct order.
E.g.
Given two tickets A and B that both have multiple responses A1 and A2, B1 and B2:
|
A |
B |
|
A1 |
B1 |
|
A2 |
B2 |
Result in a ticket in the following order upon merge:
|
AB |
|
A1 |
|
A2 |
|
B2 |
|
“Merged from ticket B” B1 |
|
“Ticket with id B is merged into this ticket.” |
B2 and onwards are put in a chronological position, whereas B1 is added as a ‘Merged from ticket’ note with a creation time based on when the merge was performed.
This problem doesn’t occur for a ticket B that has only one post, as there is nothing to go out of place.
There is an additional merge note after this B1 which doesn't have much purpose, I can only suspect that B2 and onwards should have been slotted in between.
Lastly, any attachments from the B1 are not brought through onto ticket A.
