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Jira Integration Comments

Related products:Freshdesk
  • February 18, 2020
  • 1 reply
  • 13 views
A
Apprentice

Hello,

We recently just started using the freshdesk to Jira Atlassian Plus integration.  One thing we've noticed is that any comments added to tickets in either freshdesk or Jira sync to the other tool as comments from the Admin User we used to configure the integration and not the actual user that added the comment.  Is there a way to make comments show under the user that created them vs the admin account to setup the integration?  


Picture included is an example:

Philip actually added the comment but it shows Becky (admin) as the creator; same in Freshdesk.

annotation2020-02-18113208_46595.png

1 reply

J
Community Debut

Hi,  

Please check the JIRA app setting, if user email visibility is public. Unless that's made public, the integration will not be able to pick up the user information from Jira. When this information is not available, we add the comment under one of the account admin's name. To update the user email visibility : Go to Jira home -> Settings -> System -> General configuration Click on Edit settings and updated user email visibility to the public.

Cheers.

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