Hi,
I would like to have the private note that is produced when a Jira issue is changed/updated to be associated with a Service account rather than a real agent so that those looking at the ticket (or getting updates) know that a note was entered by an agent or by the Jira Integration. It also makes searching for an agent activity easier as you would not have to filter through such comments.
I was originally told this could be done by using the api key of an occasional agent - which I set up and was working BUT it requires the occasional agent to have an active day pass each & every day which is obviously not what we want.
