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JIRA Sync Supporting Multiple Freshdesk Tickets To Single JIRA Ticket

Related products:Freshdesk

Forum|Forum|11 years ago
July 8, 2014
3 replies
20 views

john.letourneau
Contributor

We use Freshdesk to track our support tickets while our development team uses JIRA to track their projects. We like to tie support tickets to JIRA tickets to help assist in the prioritization of work. Currently with Freshdesk, each Freshdesk ticket would need its own JIRA ticket. This creates clutter in JIRA. Freshdesk should be able to associate multiple tickets to a single JIRA ticket with full sync.

From Freshdesk support:

On analyzing the video file that you have sent, I could see that you have associated multiple freshdesk tickets to a single jira ticket. Our current model supports only one to one association.

Please create a new jira issue and a ticket in freshdesk and associate both. Check whether the comments are getting added properly.

J

john.letourneau
Author
Contributor
Forum|Forum|10 years ago
December 1, 2015

FYI - you can now link multiple Freshdesk tickets to a single JIRA ticket. The synching of notes from JIRA to Freshdesk appears to only work on the first Freshdesk ticket linked to the JIRA ID. Can we add another feature request to have notes added in JIRA be synchronized to ALL linked Freshdesk tickets?

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+12

aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
November 26, 2018

Hello John,

Good news! We've just released an upgraded version of the JIRA integration that lets you to link multiple JIRA issues to a Freshdesk ticket and vice versa. You can install the app from here.

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.