We can configure a “Create ticket” activity in a journey. This activity creates a Service Request ticket. Currently, these tickets have to be created from scratch within “Configure activity”. We would like the ability to link the ticket creation activity to items from our Service Catalog and populate them with journey data. This saves us from duplicating work, and lets us maintain consistent behavior for services that are provided withing a journey but also provided directly in the catalog.
New Idea
Journey Activity - Create Ticket From Service Catalog
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