Trying to build in a check in Offboarding Journeys where if an Agent closes the ticket before the employee’s end of tenure, it gets reopened and a notice sent to the Agent and their manager letting them know to wait for end of tenure. This worked w/ Offboarding module because it allowed for ISO format in the custom date/time picker field, but this seems to be missing from Journeys. If this is already part of Journeys I’d love an idea of how to access/use it. Otherwise, please add it, thanks!
