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Submitted

Journey requester info in placeholder

Related products:Freshservice
  • Oct 2, 2026 10:23 AM UTC
  • 0 replies
  • 16 views

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I have specific tasks that are to be fulfilled when the requester is a VIP.
Right now I have to manually add a checkbox in the initiator form so that i can create a condition for the task. However, the info is already known in the requester fields. I need a way to use that info to put in a condition or to use as a placeholder.
For instance:

  • Email the reporting manager of the requester, without adding them to the initiator form
  • If person = VIP,  create task in the offboarding journey to disable the internet incentive plan
  • If requester department = IT, add extra security groups to the badge 

There are so many more usages for this feature, so it would be a great addition!