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Journeys - Add build kits as part of onboarding

Related products:Freshservice
  • October 9, 2025
  • 3 replies
  • 131 views

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Right now, Journeys does not allow for build kits and software / asset assignment like Onboarding does. While Journeys would solve most of our onboarding problems, without the build kit functionality, it is basically useless to our situation.

3 replies

Daniel Söderlund
Top Contributor ⭐
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Right now, Journeys does not allow for build kits and software / asset assignment like Onboarding does. While Journeys would solve most of our onboarding problems, without the build kit functionality, it is basically useless to our situation.

You can with Task Forms, there can you add service items that the manager need to select but it’s separate task. But you mean in the having the to be at the same time you file in the form?  


Daniel Söderlund
Top Contributor ⭐
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Any other way to this  ​@AkshayY  ? 


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  • Contributor
  • April 15, 2026

The build kits are an import part of our role-based access set up for onboarding can some more details of how this is achieved in jorneys be provided