Skip to main content
New Idea

Journeys -- Enable editing of system emails

Related products:Freshservice
  • October 9, 2025
  • 4 replies
  • 75 views
SW-Scott
Top Contributor ⭐
Forum|alt.badge.img+6

I believe this must be an oversight, but we cannot edit the system email templates in Journeys. 

Tickets -- Check

Projects -- Check

Journeys -- Nope

4 replies

Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

I believe this must be an oversight, but we cannot edit the system email templates in Journeys. 

Tickets -- Check

Projects -- Check

Journeys -- Nope

According to the support it’s coming. 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
    Daniel Söderlund
    Top Contributor ⭐
    Forum|alt.badge.img+14

    ping ​@AkshayY 

    Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
      AkshayY
      Community Debut
      • AkshayY
      • Community Debut
      • October 10, 2025

      ​@Daniel Söderlund - Yes, this was not part of the MVP launch. But will be available by the end of the month

        zachary.king
        Top Contributor ⭐
        Forum|alt.badge.img+16
        • zachary.kingTop Contributor ⭐
        • Top Contributor ⭐
        • October 10, 2025

        So glad that this is coming!

        - Zach / ITOps Supervisor - ITSM
          Terms of UseAccessibility statement