Problem: The FreshDesk Kanban app does not have any way to access a ticket from the board except the “edit” button. This button’s context menu does not allow the ticket to be opened in a new tab/window.
The result is the user must leave the board entirely to edit a ticket. When the user re-opens the board, it refreshes itself and no longer has the same ticket open.
Change suggested:
- All ticket subjects are links to that ticket page, whether the ticket is open in a side panel or appears only on the board.
- All links must be re-coded so the context menu allows that link to be opened in a new tab or window.
