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Request:
Currently, our departments share tickets and add notes for the next steps, with the first recipient designated as the Agent and the secondary recipient as the Internal Agent.
To streamline my workflow, I would like to be able to view tickets assigned to me—both as an Agent and as an Internal Agent—under the "Only My Tickets" section. This adjustment would help ensure that I can easily track and manage all relevant tasks.
Kanban Board - Only My Tickets (Add or internal agents)
FreshDesk- Tickets with filters
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