The ability to turn off kbase emailing.
We would like to be able to our system. We do not want people knowing they can email an email address to create a knowledge base. Otherwise this opens a can of worms where people can create an article without actually being a Systems Expert and the risk is one of our agents then follow this process not knowing that it has not come from a source of truth.
Knowledge Articles should only be created by agents and from within the system rather than via email. This then also means that people would not be following our set templated process of what needs to be supplied in an article when they are created and would create more admin work for our Knowledge Officer.
