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keepalive.HttpsAgent is not a constructor

Related products:Freshdesk
  • January 23, 2019
  • 2 replies
  • 20 views
T
Apprentice

Hi there,

We have an issue with our Freshdesk integration app. We developed integration app between our ERP and Freshdesk (it's been already developed and it's in use for four months without a major problem).


We are using 6 RESP API objects (4 of them are loaded directly OnTicketLoad, the rest of them are used by another process). 


Today (since cca 20:00 CET) we have a series problem with this integration procedure:


RESPONSE ERROR (getSLServiceOrder): {"requestID":"c1726e39-9fbd-42b5-b17e-caff515aed5d","status":500,"message":"Error while executing App server script! - keepalive.HttpsAgent is not a constructor","errorSource":"APP"


The red part is the response from ServerLess app. Anyone who loads a ticket will get this error but for 1 resp API object only - only for the first loaded - does not matter which one it is (in this example - getSLServiceOrder). The others work well (but they share the same function that creates rest connection)


Is there any problem with Freshdesk API? Will it be solved in the morning? This integration is "life-threatening".

2 replies

F
Apprentice
  • fsoukup
  • Apprentice
  • February 7, 2019

 The issue is not necessarily connected to keepalive - I am getting a similar error when using Request:

{
"status":500,
"message":"Error while executing App server script! - request.Request is not a constructor",
"errorSource":"APP"
}

 

T
Apprentice
  • tkapitan
  • Author
  • Apprentice
  • February 18, 2019

Is there any support? No response on support email, no response there. This is a really serious problem for us - it happens too often! 


 

{
"requestID":"1c8a8299-4f7d-4270-b978-6f690958d536",
"status":500,
"message":"Error while executing App server script! - request.Request is not a constructor",
"errorSource":"APP"
}

  

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