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Keyboard Shortcut to Edit Ticket

Related products:Freshdesk
  • April 30, 2014
  • 0 replies
  • 8 views

 We frequently need to edit the original ticket subject line and body. Currently, we have to click More->Edit to complete this task. I would like to see the edit button moved to its own button on the menu, or have a keyboard shortcut to do this quickly.