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Keyword search within ticket results

Related products:Freshdesk
  • January 18, 2016
  • 2 replies
  • 22 views
A
Contributor

I'm very excited to have the ability to search "all" and "none" in the ticket filters now, thanks a million!  I have another improvement which I think would really bring ticket search home.


I have customers who have many tickets.  I would like to be able to use the ticket search functionality to filter ticket to a specific customer and then use a keyword search functionality to further filter them.


Example:  Search for all the tickets for Customer A in the last 30 days that have the keyword "Pickle" in them.



2 replies

aravind.sundararajan
Skilled Expert
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Hello Adam,


Happy to let you know that the filtered search on tickets is now possible in Freshdesk. You can type in a keyword, apply ticket filters on the search results to improve the accuracy of your search.



Cheers! 

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
J
Contributor

This is not what he was asking for. You can search within specific fields but I need all tickets that contain a specific word. That word could be in the title, the body or another ticket field. I can do a regular search but I cannot export from there so that doesn't help. This is a pretty basic requirement that should be met.

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