We are new to Freshservice and we have like a walk-up Genius bar of sorts. We want the end users to be able to put in tickets themselves when they walk-up to get help. We will have an iPad, but the issue is the Portal has to be logged into by someone, so the requestor defaults to whoever is logged in. Making it a bit confusing. We need the service catalog as an option and not just a Incident form.
Future Consideration
Kiosk Mode
This would be excellent. My use-case is a bit different, but a public service request option would also fulfill it.
I suggest simply adding an option on the service item under “Requester Visibility” that allows non-logged in users as well.
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