Hello,
I would like to integrate knowlarity with freshdesk. Folks in Knowlarity have asked me to ask Freshdesk what API's would they need access to, to make sure they can integrate freshdesk freshphone like service with Knowlarity. Hence I am reaching out to you. The integration which I seek is as follows:
a. When a customer calls, the CRM detects the name of the caller and the details (from the phone number), and shows a popup in the CRM
b. When a ticket is created in the CRM, the customer is notified via sms about the status of the ticket.
c. When a ticket is closed, the customer is notified via sms about the status of the ticket.
d. When a registered customer sends the sms from the registered phone number, the sms is stored in freshdesk as a new ticket.
Knowlarity has conveyed that they need to know what API's does Freshdesk seek access to, to integrate their services with Freshdesk.
Please help me.
