Hello - I would love to replace our current wiki with the built-in knowledge base. The functionality of the knowledge base is great and it can help us reduce the quantity tickets that our agents have to work, but there’s one major thing missing IMO - the ability to receive an RSS feed or subscribe to changes.
Many of my customers subscribe to our wiki changes (this is really easy to enable on MediaWiki). Until this functionality is present, I don’t think I’ll be able to change the wiki knowledge base to the built-in knowledge base.
I have seen this requested before, but it didn’t seem to get a ton of traction.
